Return, Replacement & Refund Policy

1. Introduction

This Policy governs replacements or refunds for products purchased from JbKadaknath Farm. Due to the perishable nature of our products (meat, milk, eggs, supplements), standard return policies do not apply.

By placing an order, you agree to this Policy, drafted in accordance with the Consumer Protection Act, 2019 and FSSAI rules.

2. Classification of Products

2.1 Perishables: Fresh meat, poultry, eggs, milk, and produce. These are time-sensitive and require strict storage.

2.2 Supplements: Moringa powder, capsules, tablets, and gummies, subject to hygiene restrictions once opened.

3. General No-Return Policy

All products are non-returnable after delivery due to food safety, hygiene, and contamination risks. Please verify your order carefully before confirmation.

4. Limited Exceptions

Replacements or refunds may be provided for: Incorrect product delivery, physical damage, spoilage at delivery, tampered packaging, or missing items.

5. Complaint Reporting Window

Issues must be reported within 4 hours of delivery for all perishable items. Late reports will be rejected.

6. Evidence Requirements

Provide your order number, issue description, clear photos of the product/packaging, and video evidence if requested for all claims.

7. Verification Process

All requests are subject to verification via photos, records, and logistics data. The Company’s final decision is binding.

8. Ineligible Situations

No refunds for: failure to refrigerate, improper storage, natural product variations (color/weight), change of mind, taste dislike, or partially consumed items.

9. Supplement Product Policy

Refunds only for incorrect delivery or damage if the package is sealed/unopened. Opened supplements are never returnable.

10. Order Cancellation

Cancellations are only permitted before dispatch. Once dispatched, orders cannot be cancelled due to the perishable nature of the products.

11. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are generally non-refundable.

12. Fraud Prevention

We monitor and deny suspicious claims, and may suspend accounts or pursue legal action for fraudulent refund requests or manipulated evidence.

13. Delivery Risk

Customers must ensure availability for delivery and immediate refrigeration. We are not liable for deterioration due to delayed acceptance.

14. Natural Farming Disclaimer

Our products are natural; variations in appearance, texture, or size are inherent characteristics and not defects.

15. Limitation of Liability

We are not liable for indirect damages or health reactions due to allergies. Liability is capped at the order value in dispute.

16. Food Safety Compliance

We comply with FSSAI (Food Safety and Standards Act, 2006). Post-delivery handling responsibility transfers to the customer.

17. Policy Modifications

We reserve the right to update this policy at any time. Continued use of the platform constitutes acceptance of the latest version.